Privacy Policy
Last updated: November 15, 2024
This Privacy Policy outlines how we collect, use, share, retain, and transfer information when you ("User," "you," and "your") access or use our "Services and Products" ("Services"), including but not limited to:
Our website and online platform
"Petpaws" mobile application ("Mobile App")
Our communications
Our social media pages or advertisements
Please read this policy carefully. If you disagree with our policies and practices, you may choose not to use our Services. By accessing or using our Services, you agree to this Privacy Policy. We may periodically revise this Privacy Policy (as described below). Your continued use of our Services indicates your acceptance of these changes, and we encourage you to review this Privacy Policy regularly for updates.
1. Information We Collect
The type of information we collect and process depends on how you interact with our Services. The information we gather includes:
Information you directly provide to us
Information automatically collected during your use of our Services
Information from third parties, such as our business partners
(a) Information You Provide to Us
We collect information you provide when using our Services, including:
Details you enter when creating an account, registering, or subscribing to our Services, such as your name, email address, and/or phone number, gender, birthdate, username, password, pet information, pet photos, and any other data required during these processes.
Personal details, preferences, and account information you add or update on your profile, including your self-identified gender, profile settings, age, photos, pet names, pet photos, and your interests in other users.
Content you create.
Audiovisual content that you choose to share via the Services, which may require access to your device, such as the camera or photo library.
Information regarding any purchases or transactions made through the Services, including any relevant financial information.
(b) Information We Collect Automatically
When you use our Services, including through any software or applications you may download and install, we automatically collect certain information. This includes:
Metadata and other information associated with files stored on your device, such as photos and video files.
If permitted by you, we may also automatically collect the following:
Additional information you have consented to share.
Permission to use your device's microphone
Our automatic data collection technologies may include:
Cookies (or browser cookies): Cookies are small data files placed on your computer or mobile device by websites or applications you visit (including our own). The primary purpose of cookies is to enable efficient navigation across our pages, remember your preferences, and enhance your user experience overall. Cookies also allow us to analyze usage of our platform and online content, facilitate or track interactions on our platform, and support the delivery of relevant content and ads. Our platform uses both first-party and third-party cookies: first-party cookies are set by us and under our control, while third-party cookies are set by external companies providing features on our platform. You can manage your cookie preferences through our website's banner and settings or via settings within the mobile app to see specific cookie types and adjust your preferences accordingly.
2. How We Use Your Information
We use the information we collect or that you provide to us, including any personal information, to:
Set up and manage your account;
Enforce our terms, conditions, and policies;
Communicate with you and notify you of changes to the platform;
Enable communication between you and others on our platform;
Protect any rights, property, or safety of ours or other users of the platform;
Investigate, resolve, and respond to reports of abuse, technical issues, complaints, legal matters, and violations of our Terms of Service.
3. Sharing Your Information
Data included in your public profile, as well as any content you post, like, share, follow, or comment on, will be visible to other users who may interact with you and your content, depending on your settings. Your profile will be fully visible to other users of the platform. You may choose to include or exclude sensitive information from your profile, and while we do not require or recommend sharing such information, please avoid including any personal data in your profile that you do not wish to make public.
Choices About How We Use and Disclose Your Information
We strive to provide you with options regarding the personal information you provide to us. We have established mechanisms to provide you with the following control over your information:
We may need to disclose information about you if required by law, subpoena, or other legal processes.
4. Data Security
We have implemented measures to secure your personal data against accidental loss and unauthorized access, use, alteration, or disclosure. We will retain your personal data while your account remains active on the platform. This includes data provided by you or other users, as well as data generated or inferred when you use the platform. Once this period expires—that is, once your account is terminated by you or under our Terms of Service—we will delete your data from our databases and servers within 30 days, unless we have a legitimate reason to retain it longer.
After your account is terminated, we may retain your personal data to comply with legal obligations, such as law enforcement and regulatory requirements, or in cases where you are involved in an unresolved dispute or your account was suspended or deleted for violating our Terms of Service, to maintain safety or prevent fraud and abuse.
5. Your Data Protection Rights
We aim to ensure that you are fully aware of all your data protection rights. We will only collect and process your personal data on legitimate grounds. Legitimate grounds include consent (you have agreed), contract (processing is necessary to fulfill a contract with you), and other "legitimate interests." Each user is entitled to the following rights:
Right to Access – You have the right to request copies of your personal data from us.
Right to Rectification – You have the right to request that we correct any information you believe to be inaccurate, and you may also request that we complete information you consider incomplete.
Right to Erasure – In certain circumstances, as prescribed by applicable law, you have the right to request the deletion of your personal data.
Right to Restrict Processing – Under certain conditions as defined by applicable law, you have the right to request that we restrict the processing of your personal data.
Right to Object to Processing – In certain conditions as outlined in applicable law, you have the right to object to our processing of your personal data.
Right to Data Portability – You have the right to request that we transfer the data we have collected to another organization or directly to you under specific conditions.
If you make a request, we will respond within one month.
6. Marketing
We may wish to send you information about products and services we believe you may find of interest.
If you consent to receive marketing communications, you may withdraw your consent at any time. You have the right to stop us from contacting you for marketing purposes.
7. Privacy of Children and Minors
Our Services are not intended for children or individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we may have collected personal data from a minor, please contact us immediately using the information below.
8. Other Websites and Applications
Our Services may contain links to third-party websites or software applications. We are not responsible for the privacy practices of these websites or applications. This Privacy Policy applies only to information collected by Petpaws.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time and will post any updates on this page. This Privacy Policy was last updated on November 15, 2024.
10. Contact Information
If you have any questions, comments, or concerns about this Privacy Policy or your privacy, please feel free to contact us.
Please email us at: support@petpwsnow.com